Our Return Policy

We want you to feel completely happy with your purchase from WESTBURYMERCANTILE. Sometimes things don’t work out exactly as planned, and that’s totally okay. We’ve put together a simple and straightforward return process so you can shop with confidence.

30-Day Return Window

You have 30 days from the date your order arrives to decide if it’s the right fit for you. If you change your mind for any reason, just let us know within that time frame. We’ll take care of the rest. No complicated steps, no lengthy forms, no hassle.

Full Refund

When you return an item, you’ll receive a full refund of the purchase price. We believe that’s only fair. If the product isn’t working for you, you shouldn’t have to pay for it. Your refund will be processed back to your original payment method once we receive and check the returned item.

Free Return Shipping

Returning something shouldn’t cost you extra money. That’s why we cover the return shipping costs for you. We’ll provide you with a prepaid return label, so you won’t have to pay a cent out of pocket. Just pack up your item, attach the label, and drop it off at the carrier location. Simple as that.

How to Start a Return

Getting started is easy. Just send us an email at [email protected] with your order number and let us know which items you’d like to return. Our team will respond quickly with your prepaid return label and clear instructions. We’re here to help you through every step of the process.

We know that shopping online comes with questions, and we’re always happy to help. If you need anything at all, don’t hesitate to reach out. We genuinely care about making sure your experience with us is a good one, from the moment you browse our store to the day your package arrives at your door.